Return & Refund Policy

 

At Blair Family Farm, we take pride in the quality and freshness of our products and want you to be satisfied with your purchase. Because many of our products are food or personal-care items, some products are not eligible for return once they have left our possession. Please review our policy below.

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1. Food and Personal-Care Products

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For health, safety, and quality-control reasons, food and personal-care products are considered final sale and cannot be returned or exchanged.

This includes, but is not limited to, honey, creamed honey, bee pollen, lip balm, and other consumable or personal-care products.

If one of these products arrives damaged, defective, incorrectly shipped, or has a legitimate quality issue, please contact us within the applicable reporting period below. We will review the issue and, when appropriate, provide a replacement or refund.

 

2. Non-Food Merchandise Returns

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Unused and undamaged non-food merchandise may be eligible for return if:

• The return is requested within 14 days of delivery.

• The item is unused and in its original condition.

• The item is returned in its original packaging when applicable.

• The return is approved by Blair Family Farm before being shipped back.

Customers are responsible for return shipping costs unless the return is the result of an error by Blair Family Farm or the item arrived damaged or defective.

Returns sent without prior authorization may not be accepted.

 

3. Damaged, Incorrect, or Missing Items

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If your order arrives damaged, contains the wrong product, or is missing an item, please contact Blair Family Farm within 7 days of delivery.

Please provide your order information, a description of the problem, and photographs of the product and packaging when possible.

If an item arrives broken, leaking, damaged, or otherwise unsafe to handle, please do not return it unless we specifically ask you to do so.

After reviewing the issue, we may provide a replacement or refund for the affected item.

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4. Product Quality Concerns

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We take the quality and safety of our products seriously.

If you believe a product has a quality issue, such as visible mold, signs of fermentation or spoilage, an unusual or unpleasant odor, or another condition that suggests the product may be defective, please contact us within 30 days of delivery.

Please provide:

• Your order information.

• A description of the issue.

• Photographs of the product and packaging when possible.

• Any identifying information on the product, such as a batch or lot number, if available.

For food-safety reasons, products with a suspected quality issue generally do not need to be returned unless Blair Family Farm specifically requests otherwise.

Once we review the concern, we may provide a replacement or refund for the affected product.

Quality claims made outside the applicable reporting period may not be eligible for a refund or replacement.

 

5. Natural Characteristics of Honey

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Honey is a natural agricultural product, and variations between harvests and batches are normal.

Differences in color, flavor, aroma, thickness, clarity, and texture are not considered defects.

Crystallization is also a natural characteristic of real honey and does not mean the honey has spoiled or become defective.

Customer preferences regarding flavor, sweetness, aroma, texture, or color alone are not considered product defects.

 

6. How to Request a Return, Replacement, or Refund

 

To request assistance, please contact Blair Family Farm before returning any product.

Email: Semper-Apis@blairfamilyfarm.com

Phone: 615-410-8579

Please include your order number, the product involved, and the reason for your request.

If a return is authorized, we will provide return instructions. A prepaid shipping label may be provided when the return is due to damage, a defect, or an error made by Blair Family Farm.

 

7. Refunds

 

Approved refunds will be issued to the original payment method.

For authorized merchandise returns, refunds will normally be issued after the returned item has been received and inspected.

For damaged, defective, or quality-related products that do not need to be returned, refunds may be issued after we review the information provided by the customer.

Once Blair Family Farm issues a refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account. In many cases, this can take 7–10 business days.

 

8. Shipping Charges

 

Original shipping charges are generally non-refundable.

If the return, replacement, or refund is necessary because Blair Family Farm shipped an incorrect item or because the product arrived damaged or defective, we will cover applicable shipping costs.

Customers are responsible for shipping expenses associated with ordinary returns of eligible non-food merchandise.

 

9. Incorrect Shipping Addresses

 

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to Blair Family Farm because an incorrect or incomplete address was provided, the customer may be responsible for any additional shipping costs required to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address.

 

10. Lost or Delayed Packages

 

If your package appears to be lost or significantly delayed in transit, please contact us so that we can review the tracking information and, when appropriate, work with the shipping carrier.

Depending on the circumstances and the results of the carrier investigation, we may provide a replacement or refund.

 

11. Packages Marked Delivered

 

If tracking information shows that your order was delivered but you cannot locate the package, please check around your property, with household members, neighbors, and any location where the carrier may have safely placed the package.

If the package still cannot be located, please contact us so we can assist with reviewing the shipment and determining the appropriate next steps.

 

12. Order Cancellations

 

If you need to cancel an order, please contact Blair Family Farm as soon as possible.

Orders may be canceled for a full refund if they have not yet been processed or shipped.

Once an order has been processed or shipped, it may no longer be eligible for cancellation and will instead be subject to the applicable return and refund provisions of this policy.

 

13. Sale and Clearance Merchandise

 

Clearance and final-sale merchandise is non-refundable unless the item arrives damaged, defective, or incorrectly shipped.

 

14. Reporting Timeframes For clarity, the following reporting periods apply:

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• Damaged, missing, or incorrectly shipped items: within 7 days of delivery.

• Returns of eligible non-food merchandise: within 14 days of delivery.

• Suspected product quality issues, including mold, fermentation, spoilage, or another apparent defect: within 30 days of delivery.

Claims submitted outside these timeframes may not be eligible for a refund or replacement.

 

15. Contact Us

 

If you have questions or concerns regarding a return, replacement, refund, or product-quality issue, please contact us:

Blair Family Farm

Email: Semper-Apis@blairfamilyfarm.com

Phone: 615-410-8579